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Housing 21 - Fountain Court Good

We have edited an inspection report for Housing 21 – Fountain Court in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.

Inspection Summary


Overall summary & rating

Good

Updated 27 February 2019

This was an announced inspection which took place on 22 and 24 January 2019. We gave the provider 24 hours' notice to ensure someone would be available at the office.

Housing and Care 21-Fountain Court provides personal care and support to people living in 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented, and is the occupant's own home. People's care and housing are provided under separate contractual agreements. The Care Quality Commission does not regulate premises used for extra care housing, this inspection looked at people's personal care and support service. The complex comprises 42 apartments. They are for single person or double occupancy.

Not everyone living at Fountain Court receives the regulated activity. At the time of the inspection there were 39 people in receipt of a service.

At our last inspection in August 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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At this inspection we found the service remained good.

People and relatives told us the service kept them safe. They trusted the workers who supported them. Risks to people were assessed and plans put in place to reduce the chances of them occurring. Policies and procedures were in place to safeguard people from abuse. People's medicines were managed safely. The provider and registered manager monitored staffing levels to ensure enough staff were deployed to support people safely. The provider's recruitment process minimised the risk of unsuitable staff being employed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice. Staff had received training and had a good understanding of the Mental Capacity Act 2005 and Best Interest Decision Making, when people were unable to make decisions themselves. There were other opportunities for staff to receive training to meet people's care needs.

Staff knew the people they were supporting well. Care plans were in place that provided some detail of how people wished to be supported and people were involved in making decisions about their care. Staff had developed good relationships with people, were caring in their approach and treated people with respect. Care was provided with patience and kindness. Staff upheld people's human rights and treated everyone with respect and dignity.

Staff were aware of people's nutritional needs and made sure they were supported with eating and drinking where necessary. People's health needs were identified and staff worked with other health care professionals to ensure these were addressed.

People were provided with some opportunities to follow their interests and hobbies. They were supported to be part of the local community.

People, their relatives and staff said the management team were supportive and approachable. Communication was effective, ensuring people, their relatives and other relevant agencies were kept up-to-date about any changes in people's care and support needs and the running of the service.

People had the opportunity to give their views about the service. There was consultation with people and family members and their views were used to improve the service. The provider undertook a range of audits to check on the quality of care provided.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 27 February 2019

The service remains good.

Effective

Good

Updated 27 February 2019

The service remains good.

Caring

Good

Updated 27 February 2019

The service remains good.

Responsive

Good

Updated 27 February 2019

The service remains good.

Well-led

Good

Updated 27 February 2019

The service remains good.