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Housing 21 - Fountain Court Good

We have edited an inspection report for Housing 21 – Fountain Court in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.
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Inspection report

Date of Inspection: 14, 15 May 2014
Date of Publication: 18 June 2014
Inspection Report published 18 June 2014 PDF

Overview

Inspection carried out on 14, 15 May 2014

During a routine inspection

We considered our inspection findings to answer questions we always ask;

� Is the service safe?

� Is the service effective?

� Is the service caring?

� Is the service responsive?

� Is the service well-led?

This is a summary of what we found-

Is the service safe?

People�s planned care included actions to reduce risks and ensure personal care was delivered safely. People who used the service said they felt safe with their care workers. They told us, �I know I can rely on them�, and, �The staff know what they�re doing. They care for us all and wouldn�t harm anyone.�

Staff were trained to protect vulnerable people and allegations of abuse were responded to appropriately. But the service did not have a robust system in place to support people in managing their personal money. This meant the provider could not demonstrate that people were fully safeguarded from potential harm. A compliance action has been set in relation to this and the provider must tell us how they plan to improve.

We found that medicines arrangements had been improved and people were now protected against the risks associated with the use and management of medicines.

Is the service effective?

People�s care was well planned and kept under regular review to check it remained effective. People and their relatives told us they were pleased with their care and support. They said, �The staff are a good help to me�; and, �I�m very happy and know that the carers know what they are doing.�

The staff team received training that equipped them with the skills to meet the needs of the people they cared for. Staff told us they well supported in their roles and their performance was regularly supervised and appraised.

Is the service caring?

People told us they felt well cared for. One person said, �The girls are just great.� A second person commented �I�m very happy with the care.� A relative said, �They take him to the social activities and events�. Staff told us, and our observations confirmed, that they took a pride in providing people with person-centred care.

Is the service responsive?

People�s needs were regularly re-assessed to make sure they were still being met. Where the need for changes to a person�s care plan was identified, these were made promptly. Records confirmed that people�s preferences and diverse needs formed the basis of the care and support they received. A relative told us, �They help me with making appointments for him. They ring me straight away if there�s a problem�.

Is the service well-led?

The manager and staff had a good understanding of the ethos of the service and their roles and responsibilities. Quality assurance processes were in place to check standards were maintained. People were routinely consulted about their level of satisfaction and feedback was used to improve the quality of the service.

In this report the name of a registered manager appears who was not in post and not managing the regulated activity at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.