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Inspection Summary


Overall summary & rating

Good

Updated 18 August 2017

Ridgecott is a residential care home providing accommodation and support to people with a learning disability, and associated conditions such as Autism. The service is registered to accommodate and support a maximum of ten people. At the time of the inspection ten people were living in the home. Three separate flats were available for people who had been assessed as requiring more specific or separate living arrangements. The flats provided people with their own bedroom, lounge and bathroom facility. People living in the separate flats were able to access communal parts of the home with support from staff, and dependent on their care plan arrangements. Two separate garden areas were available and people accessed these either independently or with support from staff.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, thet are ‘registered person’s. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, the service was rated as Good.

At this inspection we found the service remained Good in all areas.

People remained safe at the service. There were sufficient staff available to meet people's needs and to keep them safe. Staffing levels were reviewed regularly and adjusted when people’s needs changed. Risk assessments had been completed to enable people to retain their independence and receive care with minimum risk to themselves or others. People received their medicines safely. Health and safety audits were completed in relation to people’s care, lifestyle and the environment.

People continued to receive care from staff who had the skills and knowledge required to effectively support them. Staff were competent and well trained. People had the support needed to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible; the policies and systems in the service supported this practice.

People's healthcare needs were monitored by the staff and people had access to a variety of healthcare professionals. People were supported to eat and drink enough and were able to maintain a balanced diet. Staff understood any risks associated with eating and guidelines were in place in relation to choking hazards and other dietary needs.

There was a warm, caring and relaxed atmosphere in the home. We observed staff being patient and kind. Staff were attentive to people’s needs and understood when people needed reassurance, praise or guidance. People’s privacy was respected and staff worked hard to help ensure people felt valued and an important part of their home and local community.

The service remained responsive to people's individual needs and provided personalised care and support. People were able to make choices as much as possible in their day to day lives, and progress was encouraged and celebrated. People were supported to lead a full and active lifestyle, and activities were planned to meet individual needs and personal requests.

The service remained well led. Staff and relatives told us the registered manager was approachable and supportive. The registered manager had an active role within the home and maintained their own professional development by attending regular training and by keeping themselves updated with best practice. The views of people, relatives and other agencies were sought to make sure people were at the heart of any changes within the home. The registered manager and provider had a formalised auditing system in place to monitor the quality of the service and to identify any improvements needed.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 18 August 2017

The service remains Good.

Effective

Good

Updated 18 August 2017

The service remains GOOD.

Caring

Good

Updated 18 August 2017

The service remains GOOD.

Responsive

Good

Updated 18 August 2017

The service was now responsive because;

People were supported by staff who knew them well and had access to information about how they needed and preferred to be supported.

People were supported to lead a full and active lifestyle.

People were actively encouraged to engage with the local community and maintain relationships, which were important to them.

Complaints and concerns were listened to, taken seriously and used to drive improvement across the service.

Well-led

Good

Updated 18 August 2017

The service remains GOOD