28 March 2012
During a routine inspection
The management team reviewed each person's care documentation on an annual basis. They spoke to the person and their family to make sure the service provided was of a good standard, and was meeting the needs of the individual.
As part of this review we also spoke to other professionals such as social workers who used the services provided by the agency for their clients. They told us:'They assess the needs of the client very well and provide an excellent service'.
People who used the service felt well supported by friendly, professional staff.
People who used the service felt comfortable with talking to the manager or any member of staff if they felt things could be improved. They all said they were very satisfied with the service provided.