Many of the people living in the home were unable to tell us what their experience of the service has been. However, we spent time listening to how staff interacted with people, we observed people engaged in their daily routines and spoke with some people and their relatives. We found that staff were kind and respectful towards people. The atmosphere was pleasant and staff were attending to people's needs in a kind and caring way. One person visiting the home told us that staff support their relative well and they felt welcome when they visited. Another visitor we spoke with told us that the service had improved recently and they felt their relative was receiving better care now. Other people using the service told us that staff were kind and caring. One person said everyone was very kind and another said some staff were better than others.
We observed that staff interacted positively with people and supported them well when needed. People were offered choices and staff supported people to make decisions about what they wanted to do. For example, where they wanted to sit or the activities they may wish to participate in.
People told us that the food was good. They said that they were offered a choice of meals and staff asked them what they wanted to eat. Two other people were heard saying that the vegetables were hard to eat.
We observed people to mobilise around the home and enjoy a variety of places to sit. We heard some people commenting on how hot it was in the conservatory and some people talking about how nice it was to sit in the garden.