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Oxford House Community Care Good

Inspection Summary


Overall summary & rating

Good

Updated 26 March 2019

About the service:

Oxford House Community Care is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older adults, people with dementia, people with mental health conditions and people with a physical disability. At the time of our inspection 156 people used the service and there were 70 staff employed. For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

People's experience of using this service:

• The service met the characteristics for a rating of "outstanding" in the well-led key question and "good" in all other key questions.

• The service provided strong vision and leadership to a motivated staff team who felt valued by management.

• The service had robust quality assurance processes to measure, document, improve and evaluate the quality of care.

• The service was always investigating ways to develop and improve the experience of people who used the service.

• People benefitted from the service's connections with other health and social care agencies and community presence.

• People's privacy and dignity was respected by staff.

• Care planning documentation clearly identified people’s diverse needs, preferences and choices.

• The service worked with other agencies to provide support to people at the end of their life in accordance with their wishes.

• People received personalised care which met their individual needs and were supported to express their wishes.

• People and relatives told us the service was compassionate and respected their preferences and decisions.

• Staff were knowledgeable and experienced. They received appropriate training and support to ensure they could carry out their roles effectively.

• More information is in the full report.

Rating at last inspection:

At the last inspection the service was rated Good overall and Requires Improvement in the effective key question (7 April 2015).

Why we inspected:

This inspection was part of our routine scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, high quality care. Further inspections will be planned for future dates.

Inspection areas

Safe

Good

Updated 26 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 26 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 26 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 26 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 26 March 2019

The service was exceptionally well-led

Details are in our Well-Led findings below.