Archived: Holt Mill House

Holt Mill, Lloyd Street, Whitworth, Rochdale, Lancashire, OL12 8AA (01706) 854040

Provided and run by:
Mrs Anna Geraldine Ellis

Important: The provider of this service changed. See new profile

All Inspections

23 December 2013

During a routine inspection

There was clear sensitive communications between the staff and people using the service, with the staff taking time to listen and wait for responses during conversations. Throughout the inspection we saw staff were regularly interacting with people who lived at the home, helping them to undertake various other personal tasks.

People were not left alone for long periods and were given time to spend quietly, if preferred. We saw that staff treated people with respect and communicated with them regularly.

We reviewed information about two people's care. We found that the staff understood people's care needs and how to protect them from risk and harm. Records we looked at showed people's needs were assessed and care and treatment was planned and delivered in line with the individual care plan. We found that the care plans were accompanied by risk assessments and risk management plans to ensure people were protected from unsafe care practices.

We found that there were effective systems in place for the safe storage and administration of medicines.

29 January 2013

During a routine inspection

Due to the communication difficulties of people who used the service we were only able to speak directly with one person but we also observed the interactions of other people with staff. We found that people appeared happy with the support they received and that staff were kind and caring.

We reviewed the care files for all the people who used the service and found that they contained individualised care plans which included good information for staff about how people communicated their needs.

We found that staff had received training on safeguarding vulnerable adults and had access to appropriate policies and procedures.

We spoke with three members of staff who told us they felt well supported and confident in carrying out their responsibilities. We saw evidence that staff were appropriately qualified and provided with training relevant to their role.

We found there were effective systems in place to monitor the quality of the service provided.