You are here

Inspection Summary


Overall summary & rating

Good

Updated 25 May 2018

Heathcote Care Home is a residential care home for 17 people with dementia and mental health needs. The building offers accommodation over three floors with lift access to the first floor. People have access to communal lounge and dining areas, a conservatory and enclosed, accessible rear garden.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Some areas of the home were not clean during our inspection and there were some small areas of malodour. Some carpets also needed replacing and this was in progress.

People were protected from the risks of abuse and staff understood how to report any concerns. Risks people faced were understood and safely managed and people received their medicines as prescribed. There were enough, safely recruited staff to support people and staff were familiar to people. Where there were any accidents or incidents, these were recorded and any actions and learning shared with staff.

People had their needs assessed before moving to Heathcote and the information was used as the basis for care plans. Details about people’s spiritual, cultural and religious needs were understood and respected. People had choices about all aspects of their care and we observed staff seeking consent from people about their care and treatment. People were positive about the meal options available to them and had access to healthcare professionals where needed. The home used signage to help people to orientate around and there was access to a secure garden for people.

Staff were kind and compassionate in their approach and interactions were caring and tactile. Staff knew people well and several told us that they cared for people as if they were their own family. Visitors were welcomed and professionals involved with the service were positive about staff understanding of people’s needs and interactions. People had their privacy and dignity respected and were enabled to be as independent as they wished.

People were supported to spend time in a variety of social opportunities and technology was used with some people to support this. People and relatives were involved in decisions about their support and care plans were regularly reviewed. Feedback indicated that people and relatives would be confident to raise concerns if they needed to. End of life preferences were in the process of being recorded for each person.

People, relatives and staff were positive about the management of the home and feedback was sought through meetings and informally. Staff were positive about their roles and responsibilities and received regular supervision and training. Quality assurance processes were regular and used to discuss as a management team where changes and actions were required.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 25 May 2018

The service remains Good.

Effective

Good

Updated 25 May 2018

The service remains Good.

Caring

Good

Updated 25 May 2018

The service remains Good.

Responsive

Good

Updated 25 May 2018

The service remains Good.

Well-led

Good

Updated 25 May 2018

The service remains Good.