Indiana Health Care Services

Indiana Health Care Services is a domiciliary care agency (DCA). The service provides personal care services to people in their own homes. At the time of our inspection 55 people were receiving personal care from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People did not always receive their care visits as planned and staff did not always stay for the allotted time. The providers systems that monitored the quality and safety of the service, were not always effective.

People’s rights to privacy were not always upheld.

The provider had safeguarding policies in place. However, staff were not always aware of the correct procedures to follow in relation to alerting outside agencies to concerns. Robust recruitment processes were in place to ensure only suitable staff were selected to work with people.

The ongoing risks associated with people's individual care needs were not always managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had received training to enable them to meet people's needs effectively. We saw that supervision meetings for staff were held regularly and staff felt supported by the management team to perform their role.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Enforcement and Recommendations

We have identified breaches in relation to safe care and treatment, privacy and governance. We have also made recommendations in relation to safeguarding at this inspection.

Rating at last inspection

This service was registered with us on 10 February 2022, and this is the first inspection.

Why we inspected

This was a routine inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.