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Netherwood Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 13 August 2019

About the service

Netherwood Residential Care Home provided personal care to a maximum number of 39 older people and people living with a dementia in one adapted building. At the time of the inspection 27 people were using the service.

People’s experience of using this service and what we found

Medicines were managed safely. Risks to people were assessed and managed. People were supported by stable staffing teams who had been safely recruited.

Staff were supported with regular training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People and relatives said staff were caring. We saw people being treated with dignity and respect. People were supported to access advocacy services where needed.

People received person-centred care. The provider had an effective complaints procedure. People were supported to access activities they enjoyed.

The registered manager and provider carried out checks to monitor and improve the service. Feedback was sought and acted on. The service worked effectively in partnership with other organisations for the benefit of people living there.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 18 October 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 13 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 13 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 13 August 2019

The service was well-led.

Details are in our well-led findings below.