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Lynwood Lodge Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 8 May 2019

About the service:

¿ Lynwood Lodge Residential Care Home (known as Lynwood) is a residential care home registered for 24 people. Lynwood was providing personal care to 16 people aged 65 and over at the time of the inspection.

¿ Lynwood is a large Victorian building, with 20 single rooms and two shared rooms. Some rooms have en-suite facilities. There is lift access to the two main floors, with stair lift access to other areas of the home.

People’s experience of using this service:

¿ All the people and their relatives we spoke with were complimentary about living at Lynwood Lodge and were positive about the staff team. They said the staff knew them and their needs well, always treated them with respect and new how to maintain their privacy and dignity.

¿ The staff said they enjoyed working at the home and they received the training and support they needed. Staff were safely recruited.

¿ Care plans were in place that assessment the support people needed and the risks they may face. All care plans were reviewed each month. People and / or their relatives were involved in agreeing the care plans.

¿ People received their medicines as prescribed from trained staff.

¿ People enjoyed the meals and said they always had a choice.

¿ People’s health needs were being met. Referrals to medical professionals were made as required.

¿ A quality assurance system was used by the registered manager to monitor the service. All incidents and accidents were recorded and reviewed by the registered manager to ensure actions were taken to reduce the chance of a re-occurrence.

¿ No one was receiving end of live care at the time of our inspection. We saw evidence of the service working with district nurses, GPs and other professionals when supporting people at the end if their lives.

¿ The home was clean throughout. Clear infection control procedures were in place for supporting three people who had hospital acquired infections.

¿ Staff arranged activities within the home and an external exercise instructor visited twice per week. Some people said they did not have chance to go out, for example to the pub, as much as they used to.

¿ There was a formal complaints policy in place. No formal complaints had been made since our last inspection. People and their relatives told us they spoke directly to the staff team or registered manager about things and they were then sorted out.

¿ Lynwood Lodge was well decorated, however dementia friendly signs to assist people to orientate themselves within the home were not used. A notice board contained old pictures and paper clippings to aid reminiscence.

Rating at last inspection: Good; report published 2 November 2016

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 8 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 8 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 8 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 8 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 8 May 2019

The service was well-led

Details are in our Well-Led findings below.