Updated 14 February 2024
We carried out an announced assessment of one quality statement, equity of access, under the key question Responsive on the 7 March 2024 at Sangam Surgery. We carried out the assessment as part of our work to understand how GP practices are working to try to meet peoples demands for access and to better understand the experiences of people who use services and providers. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what GP practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. The responsive key question remains rated as good. The service remains rated as good overall. At this assessment we found: People could access services when they need to, without physical or digital barriers, including out of normal hours and in an emergency. The surgery provided opportunities and support for different groups of the patient population to overcome health inequalities. The surgery understood the challenges to patient access and responded to patient needs. The leaders monitored and responded to patient feedback.