Updated 8 July 2023
Background to this inspection
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and for compliance with regulations. At the time of our inspection, a registered manager was in post.
Inspection team
One Inspector carried out this inspection.
Notice of inspection
We gave the service 72 hours' notice of the inspection. This was because it is a small service, and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 07 June with a visit to the office address. Following this, we continued the inspection with telephone calls to staff, relatives and people using the service,the inspection ended on 13 June 2023
What we did before the inspection, we reviewed the information we had received about the service. The provider was not asked to complete a provider information return prior to this inspection. This is information the providers are required to send us with key information about the service, what they do well and improvements they plan to make. We use this information to plan our inspection.
During the inspection
We spoke with 5 staff and 9 people using the service. We reviewed 4 people's care plans and risk assessments. We reviewed health documents for people. Compliance documents were also reviewed. These included medicine audits, staff competency assessments, training records, recruitment files, team meetings, complaints, concerns, and compliments.