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Inspection Summary


Overall summary & rating

Good

Updated 7 January 2020

About the service

Bright Dawn Home Care is a domiciliary care agency which provides personal care to older people living in their own homes. Some of these people were living with dementia or a physical disability . Not everyone who used the service received personal care. At the time of our inspection, only 33 people received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives told us they were treated with care and respect. They told us that care workers respected their privacy and tried to encourage them to maintain their independence and delivered care in line with their wishes. Staff cared for people in a person-centred manner and involved them when supporting them, making them feel at ease.

People were kept safe through appropriate risk management guidelines that were in place, this included the risk of infection and the safe management of medicines. People were supported by care workers who had been safely recruited. People said they felt safe in the presence of care workers. Potential safeguarding allegations were reported and managed appropriately, with any learning from incidents and accidents and complaints shared with relevant organisations.

Staff received appropriate supervision and training which meant they were able to carry out their roles effectively. People were assessed prior to care being delivered and they were fully involved in planning their care. People's consent to care was taken. Their nutritional and health care needs were being met by the provider.

Care plans for people were reviewed regularly which meant they received care that reflected their needs. The registered manager engaged with people and their relatives, listening when they raised concerns and following up on any actions.

The service was managed well, this was reflected in the feedback we received from people, their relatives and staff. The registered manager was aware of her responsibilities and encouraged an open culture where people's views were heard and acted upon. Quality assurance checks were in place which helped to maintain a good level of service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 11 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 7 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 January 2020

The service was well-led.

Details are in our well-led findings below.