Archived: Manor Park

Updated 9 May 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 8 and 9 March 2017 and unannounced. This meant the provider did not know we were coming. It was undertaken by two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service

Prior to the inspection we reviewed the information we held about Manor Park including notifications we had received. Notifications are information about important events the provider is required to tell us about by law. We used this information in the planning of the inspection.

During the inspection we spoke with seven people, two relatives, four staff , the administrator, deputy manager and registered manager. We also spoke with one visiting healthcare professional. We reviewed six people’s care records, risk assessments and medicines administration records. We reviewed nine staff files which included pre-employment checks, training records and supervision notes. We read the provider’s quality assurance information and audits. We looked at complaints and compliments from people and their relatives. Following the inspection we contacted five health and social care professionals to gather their views about the service people were receiving.

Updated 9 May 2017

Manor Park is a residential home that provides accommodation and personal care for up to nine people. At the time of the inspection the service was providing care support to seven people. This inspection took place on 8 and 9 March 2017 and was unannounced.

The service had a registered manager at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People living in the service felt safe. Staff were trained to identify signs of abuse and to take action to protect people if they suspected abuse. People had individual risk assessments and regularly reviewed plans were in place to mitigate risk. People were supported by staff who had been recruited through a robust process that ensured they were safe and suitable to work with people. People received their medicines safely by staff who were competent to administer them. People were safe in the event of an emergency because staff knew what actions to take to protect them from harm.

People received effective care delivered by a trained staff team. The management team ensured that staff received supervision and appraisal. People gave consent to the care they received and received support in line with the Mental Capacity 2005. People ate nutritious meals and were supported with regular and timely access to healthcare services.

People received support from staff who were caring and who they had known for a long time. Staff respected people’s privacy and treated people with dignity. People received the assistance they required to be as independent as they could be. Relatives felt welcome when they visited.

People had detailed needs assessments that were regularly reviewed to ensure they were up to date. Care plans contained enough information to ensure that staff met people’s needs in line with their references. People were supported to engage in activities of their choosing and received the support they required to meet their spiritual needs. The provider actively sought the views of people and acted on their feedback.

People and staff told us the registered manager and her deputy were approachable and had an open management style. Staff felt supported and able to share their views. The leadership team carried out robust quality auditing and the provider worked in partnership with other organisations to ensure people’s well-being.