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Inspection Summary

Overall summary & rating


Updated 26 July 2019

About the service

Doulton Court Care Home is a residential care home which can provide personal and nursing care for up to 41 older people, some of who may live with dementia or physical illness. At the time of the inspection 35 people were living in the home.

People’s experience of using this service and what we found

There had been no registered manager in place since February 2019. The registered provider had employed a new manager, however they were not due to commence in post until after the inspection.

Quality assurance systems had, in the main, been effective at resolving any shortfalls in service provision and driving improvements. However, there were instances when the registered provider had not effectively monitored the impact of a change in service provision or managed identified shortfalls in a timely manner.

In the absence of a registered manager the deputy manager, supported by a regional manager, had effectively led the staff team in providing good quality, responsive care for people.

People and those who were important to them had been involved in planning and reviewing their care. Care plans were in place to guide staff and they were in the process of being improved to increase the level of detail and personalisation contained within them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff, who were suitably trained and supported to care for people safely.

People felt safe living at Doulton Court Care Home. Staff were aware of risks to people health, safety and welfare and followed management plans to minimise the risk of harm occurring.

People received their medicines in the ways prescribed for them and in line with good practice guidance. They were supported to maintain good health and nutrition.

Activities supported people’s social and well-being needs. Staff promoted people’s privacy, dignity and independence. At the end of their lives people were supported to remain comfortable and pain free.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 28 October 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 26 July 2019

The service was safe.

Details are in our Safe findings below.



Updated 26 July 2019

The service was effective.

Details are in our Effective findings below.



Updated 26 July 2019

The service was caring.

Details are in our Caring findings below.



Updated 26 July 2019

The service was responsive.

Details are in our Responsive findings below.


Requires improvement

Updated 26 July 2019

The service was not always well-led.

Details are in our Well-Led findings below.