Archived: Redbrick Court

High Street, Wordsley, Stourbridge, West Midlands, DY8 5SD (01384) 571752

Provided and run by:
Southern Cross Care Centres Limited

Important: The provider of this service changed. See new profile

All Inspections

11 September 2012

During a routine inspection

We spoke to three people who live at the home, four relatives and three staff. People were very positive about their experiences of care and living at the home. One person said 'I don't know what I would have done without this place'.

People told us that they knew how to raise any concerns and were confident that they would be listened to.

They told us that 'There is a lovely atmosphere and it's always like that'.

People told us that they had everything they needed and that their rooms were clean.

All of the people we spoke to were complimentary about the staff and told us 'They are 100 percent here, I know all the staff by name' and 'All the staff are very good, the kitchen, the housekeepers, the maintenance person, it's like a big family here'.

We were not made aware of any major concerns from the authorities we contacted about the overall service provision.