Background to this inspection
Updated
18 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Emm Lane is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service was not required to have a manager registered with the Care Quality Commission as the provider was a single individual.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed the information we received about the service since the last inspection. We asked for feedback from the local authority and commissioning teams. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with five people about their experience of the care provided. We spoke with five staff including the owner, manager and care workers and one health care professional.
We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We spoke with one relative. This was considered as part of the inspection.
Updated
18 February 2020
About the service
Emm Lane residential care home is situated in the Heaton area of Bradford. The home provides accommodation and personal care for up to 14 people living with mental health conditions. At the time of the inspection there were ten people living at the home.
People’s experience of using this service and what we found
People told us they felt safe and secure. The staff team were consistent and experienced and had the skills to support people appropriately. They were knowledgeable about people and the topics we asked them about including a good understanding of how to safeguard people from abuse. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The principles of choice and independence were embedded in the culture of the home.
People’s care needs were assessed, and they received person-centred support from staff who understood their needs well. People were involved in reviewing their care plans and they were detailed and up to date.
The service was caring and there was a homely and inclusive atmosphere throughout. People were relaxed and comfortable and were treated in a warm and respectful manner. They felt listened to and were actively involved in the local community and the day to day running of the home.
The service was responsive to people’s health and social care needs. Medicines were managed safely and there were close links with health and social care professionals to ensure people’s physical and mental health were met and changes responded to promptly.
The management team were approachable and provided day to day support to people living at the home and the staff team. Systems to monitor and check the service were organised and up to date to ensure the service consistently met the required standards.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 20 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.