We carried out a review of the data available to us about Affinity Supporting People (East Lancashire) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Affinity Supporting People (East Lancashire), you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of the inspection, a total of 46 people were using the service, of which 14 people were receiving support with personal care.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The service demonstrated how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support
People received person centred support and their needs were met. There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. Staff were recruited safely, and relevant checks had been carried out. People were supported by staff who had been trained and were appropriately supervised. People’s needs were assessed prior to the receipt of service. Care and support had been developed around individual assessed needs. Staff worked in a way which promoted people's independence. People were supported to access healthcare services to ensure their health needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported practice.
Right Care
People were positive about the care and support they received. People were treated with dignity and respect, and their independence was encouraged. Staff understood how to protect people from poor care and abuse. People had personalised care plans which considered their needs and preferences.
People could take part in activities and pursue interests that were tailored to them. The staff gave people opportunities to try new activities that enhanced and enriched their lives. Staff knew people well and communicated effectively with them to ensure they felt understood and valued.
Right Culture
The provider promoted a person-centred culture which was focused on meeting people's individual needs. The manager was focused on providing a good quality service to people and was committed to the continuous improvement of the service. The manager and staff sought feedback and worked in partnership with others including health and social care professionals to ensure people received the support they needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 February 2022 and this is the first inspection.
Why we inspected
This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.