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Inspection Summary


Overall summary & rating

Good

Updated 10 October 2017

Burleigh House is registered to provide accommodation with personal care for a maximum of 44 older people, many of whom live with dementia.

At the last inspection, the service was rated good. At this inspection, we found the service remained good.

People told us they felt safe living at Burleigh House. Risks assessments were in place to support people and promote independence.

Staff received appropriate training, support and development to carry out their roles effectively. People received appropriate support to maintain healthy nutrition and hydration.

The service was meeting the requirements of the Deprivation of Liberty Safeguards (DoLs). People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives told us and we observed that people were treated with kindness by staff who respected their privacy and upheld their dignity.

There were regular meetings and independent surveys to promote people to feed back on the service and express their views.

People received personalised care that met their individual needs. People were given appropriate support and encouragement to access meaningful activities.

People told us they knew how to complain and were confident they would be listened to if they wished to make a complaint.

There was an open, transparent and inclusive atmosphere within the home. People and staff were supported to have a voice.

There was a quality assurance system in place and shortfalls identified were promptly acted on to improve the service.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 10 October 2017

The service remains good.

Effective

Good

Updated 10 October 2017

The service remains good.

Caring

Good

Updated 10 October 2017

The service remains good.

Responsive

Good

Updated 10 October 2017

The service remains good.

Well-led

Good

Updated 10 October 2017

The service remains good.