Newfield View Supported Living

Newfield View Supported Living is a domiciliary care agency providing personal care to people in their own homes. It provides a service to people who have a learning disability and/or autism. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, the service was providing personal care to 17 people.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

This provider was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right Support:

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Management of medicines needed improvement and we have made a recommendation about this.

The provider had processes to safeguard people from the risk of abuse. Staff were knowledgeable about safeguarding and knew how to act on concerns. People and their relatives told us they felt that their relative was safe.

Risks associated with people’s care had been identified and assessments were in place to minimise risks occurring.

Quality audits were in place and completed regularly by the senior team.

Right Care:

Staff were knowledgeable about people’s needs, preferences and interests. Staff retention was high, and many staff had worked with people using the service for a number of years.

People received care and support from staff who knew them well and understood their needs and considered their preferences. Staff interacted positively with people and had a caring and respectful approach.

People could take part in activities and keep in touch with people who were important to them.

Staff enabled people to access specialist health and social care support in the community.

Right Culture:

People were supported with care that was person-centred.

Quality assurance and monitoring systems helped drive improvements at the service.

There was a recruitment system to ensure appropriate staff were employed and there were enough staff to support people.

Staff told us should they have any concerns about poor practice they would feel confident to raise them and their concerns would be acted upon. One staff said, “I don’t have any concerns for the people who live in the house where I work, if I did, I know how to express them.”

Feedback was regularly sought from people, and relatives told us overall they felt involved in their relatives’ lives.

For more details, please see the full report for Newfield View Supported Living which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 February 2022 and this is the first inspection.

The last rating for the service under the previous provider was requires improvement, published 5 November 2019.

Why we inspected

This inspection was prompted by a review of the information we held about the service.

Recommendations

We have made a recommendation about the safe management of medicines.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.