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Inspection report

Date of Inspection: 17 September 2012
Date of Publication: 19 October 2012
Inspection Report published 19 October 2012 PDF | 84.82 KB

Overview

Inspection carried out on 17 September 2012

During an inspection to make sure that the improvements required had been made

This inspection was carried out to check compliance because of concerns found at the last inspection visit in February 2012. One compliance action was made about assessing and monitoring the quality of the service provision. One improvement action was made about care and welfare of people using the service. At this visit we found that both areas were compliant. We visited the service office where we reviewed records and spoke with eight staff including the registered manager. We contacted people who used the service or their relatives following the visit.

We were told that Netherclay Home Care was participating in a multidisciplinary rehabilitation scheme. This was working with health and social work teams to enable people to regain skills to care for themselves. The service also provided support to a small number of children.

People told us that they discussed the support they needed and had given consent to their plan of care. Additional comments were “They do exactly what I ask of them” and “they regularly come out to discuss my care plan.” People made positive comments about the care which included, “found the service worked perfectly and really very good.” People told us they had appreciated the extra support they had to maintain social contact, such as helping them to go out. They also told us, “excellent – they really have got to know me,” and “thrilled and delighted” about the quality of the service given.