Last updated 5 May 2018
‘We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

This comprehensive inspection took place on 03 and 04 April 2018 and was announced. The provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to be sure the registered manager would be available for the inspection. It also allowed us to arrange for people receiving the service to be contacted in their own homes.

One adult social care inspector and two expert by experience carried out the inspection. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, the provider completed a Provider Information Return (PIR). This form asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information in the last PIR and looked at other information we held about the service. At our last inspection of the service in December 2015, we did not identify any concerns with the care provided to people.

During our inspection, we spoke with the Director, registered manager, training manager, quality assurance consultant, care lead, three co-ordinators, the HR manager and four care workers. We looked at the care records and spoke with 22 people who received personal care and spoke with nine members of their family who were closely involved in their care and support. After the inspection, we contacted two health and social care professionals to seek their views on the service.

We also looked at records relevant to the management of the service. This included staff recruitment files, training records, medicine records, complaint and incident reports and performance monitoring reports.