Archived: Rufford Care Centre

One person told us they had been asked about their care needs prior to their admission but had not been asked since. 'The staff fill in a form with questions that I've answered, but no-one's sat with me to explain what will happen next.'

One person said they would prefer to have their breakfast at an earlier time but had been told it was impossible to do this.

One person told us they thought they were at risk of developing pressure sores and although they had a pressure relieving cushion, they had not been told why it was important to sit on it and they were using it for other purposes.

People told us: 'The staff are friendly, they pop their head round the door and ask if I'm ok'. 'The staff only know my needs when I tell them.' 'There is a care plan but I've never seen it and I've not been asked to sign it.' 'I've been laid in bed and the buzzers are going off left, right and centre and there's only two staff on duty.'

We spoke with four people who used the service, the manager and 10 members of staff.

People who used the service told us that they receive care in a way that was respectful of their privacy and dignity.

When we asked people about their care plans and reviews, we were told that they are involved as much or as little as they like.

Those who were able to meet their own needs told us that they were encouraged to remain independent.

People who used the service the service, told us that they felt safe living at the centre.

People told us that medication was being adminstered in a timely manner and there were no incidents of having to wait for their medication or having to ask for it.

People who used the service told us they had felt a change 'in the atmosphere' of the home since the new staff had started.

People who use the service told us that they have regular contact with the manager and they feel they can approach them easily.

A person that we spoke with told us that they do not always receive timely support if there is insufficient staff on duty, or the gender preferred for personal care.

One person that spoke to us said that some staff 'go that extra mile' and others 'do only as much as they need to'. They told us that they are able to make decisions for themselves and the staff support them in the way that they prefer.

A person told us that they deal with any problems that arise at the time with the members of staff concerned; however there are some issues which they remain concerned about, such as personal hygiene.

In the residential unit, people told us that the care they receive is given in a way that is respectful of their privacy and dignity. They told us that they are sometimes involved in their care planning and reviews, but that this is not always recorded on the documentation.

They also told us that staff do support them, but that sometimes 'we may have to wait for help if they are busy". They told us that they did not feel that staffing levels were low. One person said "staff who help me are trained to understand my needs and I feel confident they can provide care safely," and another person said that they believe 'all staff are recruited carefully by the centre".