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Options Watermill House Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 8 September 2018

Options Watermill House was inspected on 16 and 17 July 2018 and was unannounced.

Options Watermill House is a care home providing accommodation and personal care for up to ten younger adults with a learning disability, autistic spectrum disorder and associated complex needs.

Options Watermill House consists of two separate buildings, the house and the bungalow. Those living in the house have their own en-suites and quiet spaces. People are encouraged to personalise these areas. They share access to kitchen, lounges, and dining facilities. There is also a fully equipped single occupancy flat within the house.

The bungalow has four independent, high quality single occupancy flats. This means those who use the service have the opportunity to practice independence skills and develop these with a view to moving to more independent living at a future date, should they wish to do so. Every flat has access to a patio or garden area. People who use the service have access to the other facilities on site which include; a sports hall, an activity barn, a woodland area, sensory room, computer room, external gardening, hydrotherapy pool and specialist outdoor activity equipment.

Options Watermill House is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of our inspection there were 9 people living at the service.

At our last inspection in November 2015 we rated the service outstanding. At this inspection we found the evidence continued to support the rating of outstanding and there was no evidence or information from our inspection and ongoing monitoring that showed serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Options Watermill House have maintained and further developed the outstanding model of care and support provided to those who live in the service, which underpins the values of Registering the Right Support. The service is extremely committed to person-centred planning making every effort to assist people to be involved in and understand decisions about their care and support to enhance their self-esteem, quality of life and confidence.

Staff were compassionate and kind and went ‘above and beyond’ to ensure people received positive outcomes. Recruitment processes were robust to ensure prospective staff had the right skills and were suitable to work with vulnerable people. Staff had regular supervision and their personal performance was evaluated at an annual appraisal. Staff were very well qualified, competent and had extensive training based on best practice and guidance, to equip them with the skills and knowledge needed to support people extremely effectively.

The service continued to support an extremely person-centred approach, care plans were comprehensive and showed people whose behaviour had previously isolated them, had been supported by the service to develop new skills and successfully become involved in their local community and achieve extremely positive outcomes. For example, one person had particularly high needs regarding their behaviour, when they first arrived at Options Watermill House other providers had stated they could not meet their complex needs. Staff had worked tirelessly with the person to improve their quality of life. Relatives and professionals told us they were amazed

Inspection areas

Safe

Good

Updated 8 September 2018

The service remains good.

Effective

Outstanding

Updated 8 September 2018

The service remains outstanding.

Caring

Good

Updated 8 September 2018

The service remains good.

Responsive

Outstanding

Updated 8 September 2018

The service remains outstanding.

Well-led

Outstanding

Updated 8 September 2018

The service has remains outstanding.