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Saint John of God Hospitaller Services - 1-2 Dalby View Good

Inspection Summary

Overall summary & rating


Updated 28 February 2020

About the service

1-2 Dalby View is a care home providing personal care and support to eight younger adults, some of who may be living with learning disabilities and autism. There were eight people using the service at the time of the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Improvements had been made since the last inspection and these included improvements to the environment, record keeping and governance.

The service was registered to support eight people. Care and support was provided from two adjoining bungalows each one accommodated four people. It therefore conformed with current best practice guidance.

The atmosphere was bright and welcoming and the buildings were better-maintained with a good standard of hygiene. There was a stronger, more effective governance system in place. Processes were in place to manage and respond to complaints and concerns.

There were enough staff available to provide individual care and support to each person. Staff upheld people's human rights and treated everyone with respect and dignity. Communication was effective and staff and people were listened to. Staff said they felt well-supported and were aware of their rights and their responsibility to share any concerns about the care provided.

Information was accessible to involve people in decision making about their lives. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People were extremely well-cared for, relaxed and comfortable. Staff knew the people they were supporting very well and care was provided with patience and kindness. Staff ensured people's privacy and dignity were always respected.

The service was flexible and responsive to people's needs and was able to accommodate changes to them. Records were personalised, up-to-date and accurately reflected people's care and support needs. Care was centred and tailored to each individual. Risk assessments identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks.

People, relatives and staff were confident about approaching the management team if they needed to. They were complimentary about the team and the workforce. There was evidence of collaborative working and good communication with other professionals to help meet people's needs.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 19 January 2019) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we r

Inspection areas



Updated 28 February 2020

The service was safe.

Details are in our safe findings below.



Updated 28 February 2020

The service was effective.

Details are in our effective findings below.



Updated 28 February 2020

The service was caring.

Details are in our caring findings below.



Updated 28 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 28 February 2020

The service was well-led.

Details are in our well-led findings below.