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Newhaven Residential Home Good

Inspection Summary

Overall summary & rating


Updated 23 October 2019

About the service

Newhaven Residential Home is a residential care home providing personal care to 21 people at the time of the inspection. The service is registered to support up to 25 people, but the provider decided to have two shared bedrooms for single occupancy, making 23 the maximum number of people.

People’s experience of using this service and what we found

Staff knew what to do to support people to remain safe. Staff completed safeguarding training and knew how to recognise abuse and how to report concerns. Risk assessments were in place to provide staff with information on how to minimise the risk of incidents. Accidents were monitored and analysed to help prevent reoccurrence. The service was a safe and clean environment, suitable for people’s needs.

Staff were recruited safely and there were enough on duty to support people. Staff had access to training and there was a support system in place, which included formal supervision and day to day availability of management. Staff reported morale was good and they enjoyed their work.

People’s health and nutritional needs were met. Records showed health professionals visited the service when required and some people went out to visit their GP, dentist or hospital consultant. People told us they liked the meals provided to them and the menus provided choice and alternatives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff knew how to ensure people made their own decisions; this was confirmed in discussions with people and their relatives.

Staff were described as kind and caring, and treated people with respect. They supported people to be as independent as possible. People had assessments of their needs before admission and care plans described how people preferred to be cared for to enable these needs to be met.

The provider had a quality assurance system, which consisted of audits, meetings and surveys. Action plans were developed following these checks to help improve the service and respond to people’s suggestions. There was a complaints procedure on display and people felt able to raise concerns or complaints.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 28 March 2017).

Why we inspected

This was a planned inspection based on the previous rating. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 23 October 2019

The service was safe.

Details are in our safe findings below.



Updated 23 October 2019

The service was effective.

Details are in our effective findings below.



Updated 23 October 2019

The service was caring.

Details are in our caring findings below.



Updated 23 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 23 October 2019

The service was well-led.

Details are in our well-led findings below.