Stoneleigh House

Updated 20 April 2026

Date of assessment: 1 to 19 June 2020. The service is a care home providing residential care to older people, some of whom are living with dementia. There were 27 people living at the service when we visited. We assessed all quality statements under the key questions of safe and well-led. The inspection was carried out to follow up on the enforcement action we took against the provider after our last inspection in August 2025, and to see if required improvements had been made.

At this inspection we found some improvements had been made. However, we found that medicines were still not being managed safely and the provider had not made the required changes following our enforcement action. The provider therefore continued to be in breach of legal regulations in relation to the management of medicines and governance.

Some areas of the service were not very clean, with stained carpets, dirty skirting boards and radiator covers and splashes on walls. The provider has taken steps to address these concerns since our inspection.

There were enough staff with the right skills, qualifications and experience to support people appropriately. The staff recruitment process was thorough. Staff received training and regular supervisions. Care records contained person-centred information about people’s care needs. Risks to people’s health and well-being had been assessed.

People and relatives gave mostly positive feedback about Stoneleigh House, and we had positive feedback from a visiting health professional. We observed staff being caring, kind and respectful throughout our inspection.

Updated 20 April 2026

People living in the home and their relatives were generally happy with the care provided at Stoneleigh House. One person said, ‘I've been living here about 11 months. I feel safe and happy here with all my friends.’ Another told us, ‘Staff have been very kind to me whenever I've been ill.’ A relative told us, ‘The staff are always friendly and very helpful. If I've asked for anything, they have helped me.’

Not everyone was able to tell us about their experience of living in the care home, but our observations during the inspection confirmed that people were treated well, by caring staff. People told us they felt safe living in the home, and we observed staff responded to their needs promptly.

We received mixed feedback from people and relatives about how well the provider informed and included them in decisions about the home and how it was run. One person told us, ‘’I would recommend this home because they always try to get you anything you want, within reason. They do try to keep us informed. For example, they told me about the ambulance arriving today for another resident. I think this home is well run. The staff communicate with everyone properly and well.’ However, another person said, ‘The staff don't keep me informed of everything that goes on.’