Since our last inspection of this service, they have started to provide residential as well as respite care. At the time of our visit there were three people living at the home. No respite care clients were in residence at that time.We spoke with two of the people who lived at the home. These are some of the things they said:
"I love it here".
"I say what I want to eat and I get it".
"I basically have everything I want".
"I have to wait longer for staff when we are full up".
"I ask for things and it happens".
"I've had my room decorated to how I like it and I'm having the internet fitted".
Both people we spoke with said that if they were unhappy about anything they would speak to any member of the staff or the manager. Both people said that when respite clients are in they have to wait longer for staff assistance. One person said they thought it was fair that respite clients come first.
We found that care planning and delivery was of a good standard.
The home was clean and tidy and infection control procedures were followed.
Systems for managing medication needed some improvement to make sure they were safe.
Staff told us that they struggled at times to meet people's needs when the home was full.
We saw that a complaints policy was in place and people were informed how to make a complaint.