About the service
Bybrook House Nursing Home is a care home, which provides personal and nursing care to up to 30 people. However, there are some twin rooms that are used for single occupancy. This means the home usually accommodates up to 22 people. The home also supports people living with dementia. At the time of the inspection, 14 people were living at the home.
People’s experience of using this service and what we found
There were systems in place to assess risk and ensure measures were in place to enhance people’s safety. People felt safe within the home and were confident to raise any concerns if needed. Relatives confirmed this and were sure any issues would be quickly resolved.
People received their medicines safely, as prescribed. Staff had fully completed the records to evidence this. Medicines were stored securely although one medicine was incorrectly kept in the fridge. This was quickly addressed once brought to staff’s attention. There was detailed information about the administration of “as required” medicines. This ensured the medicines were safely administered.
Robust infection prevention and control measures were in place and government guidance was being followed in relation to COVID-19. This ensured regular testing, social distancing and strict procedures for visiting. The home was clean, and staff had access to personal protective equipment (PPE). This was worn and disposed of correctly.
There were enough staff to support people safely. Staff covered each other at times of sickness or annual leave and there was limited agency use. This enabled people to have consistency with their care. People were supported when required, and call bells were answered in a timely manner.
The registered manager was experienced and displayed strong leadership. They worked closely with people and staff, to develop relationships, and monitor service delivery. There was a clear ethos based on key values, and a desire to continually improve. Staff knew people well, which promoted person centred care.
There were various audits to check the safety and quality of the service. This included areas such as infection control, the environment and staff training. People, their relatives and staff were encouraged to give their views about the running of the home. Any feedback was considered and implemented if possible.
Rating at last inspection
The last rating for this service was good (14 November 2017).
Why we inspected
This was a planned inspection based on the previous rating.
The service was due a comprehensive inspection but due to the pandemic, we are not routinely completing comprehensive inspections. We have covered safe and well-led to assess whether good practice, seen at the last inspection, has been maintained.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bybrook House Nursing Home on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.