• Care Home
  • Care home

Arran Manor

Overall: Good read more about inspection ratings

55 Westmoreland Avenue, Hornchurch, Essex, RM11 2EJ (01708) 452765

Provided and run by:
EC Romford Holdings Limited

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Arran Manor on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Arran Manor, you can give feedback on this service.

11 May 2023

During a routine inspection

About the service

Arran Manor is a residential care home providing nursing and personal care to people. The care home accommodates 22 people in one adapted building. The service provides support to older people and people living with dementia. At the time of our inspection there were 18 people using the service.

People's experience of using the service and what we found

The provider had monitoring systems to ensure they provided good care. People's care was personalised to reflect their individual needs and preferences. People had care plans and risk assessments in place which detailed how they liked to be supported; however, some care plans and risk assessments had not been reviewed since 2020. We have made a recommendation about care plans and risk assessments.

Staff understood how to raise concerns and knew what to do to safeguard people. Effective arrangements were in place to ensure recruitment checks on staff were safe. Minor improvements were required to staff recruitment files. We have made a recommendation about staff recruitment files.

Audits and quality assurance were in place but needed some improvement to ensure the service continually improved and provided positive outcomes for people. We have made a recommendation about quality assurance processes.

We received positive feedback on the service. One person said, ''The manager is great and is very passionate about the service. Staff are excellent and very caring.''

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People were cared for and supported by staff who had received appropriate training. There were systems in to minimise the risk of infections. There were safe medicine procedures for staff to follow.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 30 November 2017.

Why we inspected

We carried out an unannounced inspection of this service on 11 May 2023.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.


We have made recommendations in relation to staff recruitment, care plan, risk assessments and quality assurance.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.