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Holderness Laser Clinic Limited - Hull Road Hessle


Inspection carried out on 23 January 2014

During a routine inspection

On the day of our inspection we were able to speak to one person who attended the service for laser treatment. They told us �The service is very good and the staff are lovely. I have been coming here for repeat treatments for some time and I am very pleased with the results.�

The service was designed to meet the needs of people who received laser treatments and the provider ensured equipment used to deliver treatments to people was regularly maintained, safe and fit for purpose.

The provider had an effective quality assurance system in place and people�s views and opinions of the service were listened to and acted on where necessary.

Records about people who used the service enabled staff to plan appropriate treatment and support. The information needed for this was systematically recorded and kept safe and confidential.

Inspection carried out on 24 January 2013

During a routine inspection

On the day of our visit no person who used the laser service was available for us to talk to. However, we reviewed the systems used by the provider to capture feedback from people. This included satisfaction surveys which had been completed in October and November 2012.

People had commented �Very happy with the treatment. All the staff are brilliant�, �I cannot fault Holderness laser clinic in any way and would gladly recommend to others� and �A very professional, efficient and friendly service.�

We found that people were given sufficient information to make an informed decision about treatments. People were also given advice and time to consider their options before making the decision about treatment.

Infection control systems within the service were looked at. These were monitored regularly by the manager. The clinical areas were clean, tidy and there were systems in place to lower the risk of spread of infection.

We saw there was a complaints system in place, with information and complaints forms readily available to people who used the service.

Reports under our old system of regulation (including those from before CQC was created)