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Holderness Laser Clinic Limited - Hull Road Hessle

All reports

Inspection report

Date of Inspection: 23 January 2014
Date of Publication: 18 February 2014
Inspection Report published 18 February 2014 PDF

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 January 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were protected from the risks of unsafe or inappropriate care and treatment.

Reasons for our judgement

Records were kept securely and could be located promptly when needed.

The provider kept accurate and personalised records for each person who used the service. We looked at the treatment records for people who used the service. We noted that risk assessments were carried out each time a person attended the service to ensure they were fit and able to undergo the laser treatments. Discussion with the manager indicated that the computerised files and photographs were backed up daily. The computers were password protected and only the qualified staff could access people’s treatment records. This ensured people’s data was kept safe and confidential.

We did not look at staff records during this inspection. However, the manager said these were stored securely off the premises. The provider may find it useful to note that staff records may be reviewed on any of our visits and should be readily available for inspection.

We saw that there were policies and procedures in place with regard to confidentiality and data protection. Discussion with the manager indicated that records which were no longer in use were archived for a specific length of time and then disposed of in accordance with current legislation such as the Data Protection Act 1998.

We were told that the records were checked twice a year and if anyone had not attended for treatment within the last six months then they were sent a letter. On the next check if the person was still not receiving treatments then their record would be archived. Once the timescales were reached where information could be destroyed, the provider told us that they would use a reputable means to dispose of the records.