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Henshaws Society for Blind People - 61 Kings Road Harrogate Good

Inspection Summary

Overall summary & rating


Updated 2 February 2019

About the service: Henshaws Society for Blind People - 61 Kings Road Harrogate provides accommodation and personal care for five people who have learning disabilities or autism together with an additional sensory impairment. The service was providing care and support to four people at the time of the inspection.

People’s experience of using this service: The service met the values that underpin the Registering the Right Support and other best practice guidance such as Building the Right Support. These values include choice, promotion of independence and inclusion. Also, how people with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff encouraged people to be as independent as possible and ensure their safety. People were encouraged to identify goals to maximise their independence, build confidence and lead fulfilling lives.

Staff had a good understanding of their roles and responsibilities for keeping people safe from harm. Medicines were handled safely and people were supported to receive their medicines as prescribed.

People’s care and support was developed in consultation with them and their relatives were involved, when appropriate. Care plans included guidance for staff to provide care and support in a way people preferred. People spoke positively about staff and felt they provided them with consistent care and support.

Effective management systems were in place to safeguard people and promote their wellbeing.

There was a new registered manager. The registered manager and staff were described as supportive and approachable. They were keen to make improvements to ensure people continued to receive high quality, individualised care and worked closely with other agencies and healthcare professionals to do this.

A full description of our findings can be found in the sections below.

Rating at last inspection: Good (report from last comprehensive inspection published 23 June 2016).

Why we inspected: This was a planned inspection based on the rating at the last comprehensive inspection and to follow up on our findings of a focused inspection undertaken in June 2017.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 2 February 2019

The service was safe.

Details are in our Safe findings below.



Updated 2 February 2019

The service was effective.

Details are in our Effective findings below.



Updated 2 February 2019

The service was caring.

Details are in our Caring findings below.



Updated 2 February 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 2 February 2019

The service was well-led.

Details are in our Well-Led findings below.