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Henshaws Society for Blind People - 3 Red Admiral Court Gateshead Good

Inspection Summary


Overall summary & rating

Good

Updated 13 April 2018

This inspection took place on 7 March 2018 and was unannounced. This meant the staff and provider did not know we would be visiting.

3, Red Admiral Court is a care home. People in care homes receive accommodation and personal care as single package under contractual agreements. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service is provided from one three storey building and accommodates up to six people with visual impairments, who may also have physical and learning disabilities. Six people were using the service at the time of inspection.

A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection in December 2015 we rated the service good. At this inspection we found the evidence continued to support the rating of good apart from the caring domain which exceeded the fundamental standards and is now rated as outstanding.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were supported to access health care professionals when required and supported to have maximum control over their lives and staff supported them in the least restrictive way possible; policies and procedures supported this practice. Menus were planned with input from people, based on their personal preferences and choices.

Records were personalised, up to date and accurately reflected people's care and support needs. They provided staff with detailed information to enable them to provide effective, person centred care that promoted people's independence. Risk assessments were in place and they accurately identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks.

People were provided with opportunities to follow their interests and hobbies and they were introduced to new activities. They were supported to contribute and to be part of the local community. All of the people were encouraged to develop their independent living skills. They were supported to become as independent as possible whatever the level of need, to enable them to lead a more fulfilled life.

There were enough staff available to provide individual care and support to each person. Staff upheld people's human rights and treated everyone with great respect and dignity. Every effort was made to help people be involved including by the use of communication technology.

Staff were well supported due to regular supervision, annual appraisals and a robust induction programme, which developed their understanding of people and their routines. Staff also received a wide range of specialised training to ensure they could support people safely and carry out their roles effectively.

People, relative’s and social care professionals considered the caring nature of the service to be of the highest standard. Staff knew the people they were supporting well and we observed that care was provided with patience and kindness. People were protected as staff had received training about safeguarding and knew how to respond to any allegation of abuse. People received their medicines safely.

Communication was effective to ensure staff and relatives were kept up to date about any changes in people's care and support needs and the running of the service. The provider continuously sought to make improvements to the service people received. The provider had effective quality assurance processes that included checks of the quality and safety of the service.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 13 April 2018

The service remains good.

Effective

Good

Updated 13 April 2018

The service remains good.

Caring

Outstanding

Updated 13 April 2018

The service improved to outstanding.

People, relatives and care professionals without exception praised the caring approach of all the staff.

We witnessed very good relationships between people and saw staff were supportive and responsive to people’s needs.

People were supported to be involved in all aspects of decision making in their daily life.

Responsive

Good

Updated 13 April 2018

The service remains good.

Well-led

Good

Updated 13 April 2018

The service remains good.