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Henshaws Society for Blind People - 1 The Avenue Knaresborough Good

Inspection Summary


Overall summary & rating

Good

Updated 8 November 2017

Henshaws Society for Blind People - 1 The Avenue Knaresborough is registered to provide accommodation and personal care for five people who have a learning disability and an additional sensory impairment. Accommodation is provided in a three storey detached house with communal areas on the ground floor. The staff office, bedrooms and bathrooms are accessed by means of a staircase.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

This comprehensive inspection took place on 21 and 28 September 2017.

There was a policy and procedure to guide staff in how to safeguard people from the risk of harm and abuse. Safe recruitment procedures were in place and staff were deployed in sufficient numbers to allow people to follow their individual interests, hobbies and pursuits. Staff received training, supervision and support to enable them to have the skills and confidence to communicate with people and provide effective care and support.

Risks were identified and action taken to reduce risks without impacting on their rights and freedoms to be independent.

People were supported to maintain their health and had access to a range of community health care professionals. People received their medicines as prescribed.

People could choose what they had to eat and drink and staff supported them to plan menus, to shop and prepare meals.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People had their needs assessed and plans of care were developed in order for them to receive individualised care. We found that staff knew people’s needs well and delivered focused, person centred care. Staff were caring and patient and we observed that people who used the service were comfortable and at ease with staff.

People were involved and encouraged to participate in a range of activities of their choosing. Staff promoted people’s independence throughout our visit. There had been no complaints since the last inspection. People told us they would feel confident raising any issues with the manager if needed.

There was a quality monitoring system that surveyed people’s views and audited aspects of the service to enable improvements to be made.

We saw the environment was warm, clean and tidy and was suitable for people’s current needs.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 8 November 2017

The service remains Good.

Effective

Good

Updated 8 November 2017

The service remains Good.

Caring

Good

Updated 8 November 2017

The service remains Good.

Responsive

Good

Updated 8 November 2017

The service remains Good.

Well-led

Good

Updated 8 November 2017

The service remains Good.