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Inspection Summary


Overall summary & rating

Good

Updated 16 December 2020

Hollywynd Rest Home is a residential care home providing personal care for up to 40 older people. At the time of our inspection there were 22 people in residence. The home is one adapted building, with communal areas and a private garden.

We found the following examples of good practice.

There was a clear system in place to alert staff to new positive cases within the home. This consisted of a verbal handover, alerts on the electronic care planning system, which staff accessed through hand-held devices, and a discreet marker outside the person’s bedroom.

Staff regularly monitored people who had coronavirus, using prompts on the electronic care planning system to record how they were and their symptoms.

Staff received a high level of practical and emotional support from the management team. This included delivering provisions when they were isolating at home if required. Information on external sources of support had been shared with staff.

A visiting area had been set up in the conservatory, with a separate entrance for visitors and a screen. The staff team had liaised directly with family members and friends to ensure they understood the safety procedures for visits once the home was re-opened.

We were not assured of best practice in some areas. There was no clear approach to keeping staff and people in small contact groups to reduce the risk of spread in the event of a person testing positive for coronavirus. Our observations of the way some staff used PPE did not meet with best practice guidelines.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 16 December 2020

We were mostly assured the service were following safe infection prevention and control procedures to keep people safe.

Areas of concern were addressed to the registered manager and provider. We shared additional resources to support best practice.

Effective

Good

Updated 16 December 2020

Caring

Good

Updated 16 December 2020

Responsive

Good

Updated 16 December 2020

Well-led

Good

Updated 16 December 2020