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Inspection Summary


Overall summary & rating

Good

Updated 16 November 2019

About the service

Hollywynd Rest Home is a care home providing accommodation and personal care to older people. The service can support up to 40 people. At the time of the inspection the service was providing support to 28 people. Hollywynd Rest Home is a large building that has been adapted to suit the needs of people living there. It has a communal lounge, a dining room, a conservatory and a secure garden. Accommodation is based over two floors and there is a passenger lift in between floors for people with mobility needs.

People’s experience of using this service and what we found

The environment was warm and homely, and we observed positive communication between staff, people and their relatives. People and their relatives we spoke with, all gave us positive feedback about the home and told us that staff were kind and caring.

Individual and environmental risks were managed appropriately. People had access to appropriate equipment where needed, which meant people were safe from harm. Appropriate recruitment procedures were in place to help ensure only suitable staff were employed. People were involved in the recruitment of staff to ensure they were happy with the staff supporting them.

There were appropriate policies and systems in place to protect people from the risk of abuse and the registered manager and staff understood the signs to look for. People were supported to take their medicines safely and as prescribed. We identified some areas for improvement to ensure staff had clear guidance for ‘as and when required’ medicines. The registered manager took immediate action to address this.

Staff had received appropriate training and support to enable them to carry out their role safely. They received regular supervision to help develop their skills and support them in their role.

Activities had been developed in line with people's wishes and there was varied and interesting activities to promote health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people and showed an understanding of equality and diversity and people were treated with dignity, and their privacy was respected. People and relatives told us there was an emphasis on providing person centred care within the home. People's care plans contained detailed information about them and their care and support needs to help staff deliver personalised care. The management team reviewed the care and support provided to people to make sure it continued to meet their needs.

The registered manager and provider carried out regular checks on the quality and safety of the service. Staff were positive about the management of the service and told us the registered manager was very supportive and approachable.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (published May 18 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 November 2019

The service was well-led.

Details are in our well-Led findings below.