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Right At Home (East Lancashire & Ribble Valley) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 9 January 2018

The inspection visit took place on 07 December 2017 and was announced.

Right At Home (East Lancashire & Ribble Valley) is a domiciliary care agency. It provides personal care to people living in their own houses, flats in the community and specialist housing. It provides a service to older adults and younger disabled adults. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for people supported in their own homes; this inspection looked at people’s personal care and support. At the time of the visit there were 45 people who used the service. Staff employed at this service were referred to as ‘caregivers’.

At the last inspection in October 2015 the service was rated 'Good' with outstanding in responsive and was meeting the regulatory requirements relevant at that time. At this inspection in December 2017, the service had successfully retained an outstanding rating in responsive. The service remained 'Good'.

The registered manager had systems in place to record safeguarding concerns, accidents and incidents and take appropriate action when required. Recruitment checks were carried out to ensure suitable people were employed to work at the service.

Staff skills knowledge, training and support demonstrated a commitment to providing outstanding care which was embedded into the practices of the staff and the management team. The service put people's views at the forefront of the service and designed the service around their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Risk assessments had been developed to minimise the potential risk of harm to people who used the service. These had been kept under review and were relevant to the care and support people required.

Care plans were well written in a person centred manner detailing how people wished to be supported. People who received support, or where appropriate their relatives, were involved in decisions and consented to their care. People’s independence and choice was promoted. There was an exceptional drive to maximise people’s independence and significant efforts to promote social inclusion. This was supported by a highly motivated staff team that took a person centred approach to their role. Feedback and comments from people was extremely positive.

Staff responsible for assisting people with their medicines had received training to ensure they had the competency and skills required.

We found people had been assisted to have access to healthcare professionals and their healthcare needs were met.

We received mixed feedback from people regarding visiting times. However, there was no significant impact on people's outcomes.

People who used the service and their relatives knew how to raise a concern or to make a complaint. The complaints procedure was available and people said they were encouraged to raise concerns.

The registered manager and the nominated individual used a variety of methods to assess and monitor the quality of service provided to people. These included regular internal audits of the service, satisfaction surveys to seek the views of people about the quality of care being provided. The feedback from the surveys was exceptionally positive.

Inspection areas

Safe

Good

Updated 9 January 2018

The service remains good.

Effective

Good

Updated 9 January 2018

The service remains good.

Caring

Good

Updated 9 January 2018

The service remains good.

Responsive

Outstanding

Updated 9 January 2018

The service remains outstanding.

Well-led

Good

Updated 9 January 2018

The service remains good.