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Firgrove Nursing Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 9 January 2021

About the service

Firgrove Nursing Home is a residential care home providing nursing care to seven people with a range of complex health needs at the time of inspection, including some people living with dementia. The service can support up to 35 people

People’s experience of using this service and what we found

The service did not have a manager employed. Day to day management of the service was undertaken by the acting manager who knew people well. Individual risks were assessed and managed to keep people safe.

Processes were in place for assessing and monitoring the quality of the services provided and ensuring that records were accurate and complete. The environment was clean and enhanced infection control processes were in place to keep people safe.

People told us that they felt safe and said there were enough staff to look after them. People received their medicines safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 17 September 2020). A breach of regulation was found in relation to infection prevention and control and in governance.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a targeted inspection to check if improvements had been made to address the concerns highlighted at the last inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

We undertook this targeted inspection to check on a specific concern we had about how risks to people were managed and the providers processes for monitoring the service. The overall rating for the service has not changed following this targeted inspection and remains requires improvement.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 9 January 2021

At our last inspection we rated this key question requires improvement. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Requires improvement

Updated 9 January 2021

Caring

Requires improvement

Updated 9 January 2021

Responsive

Requires improvement

Updated 9 January 2021

Well-led

Requires improvement

Updated 9 January 2021

At our last inspection we rated this key question requires improvement. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.