Time4Care LTD

Updated 18 August 2026

The assessment was carried out between 26 July 2026 and 4 September 2026. Time4Care Ltd is a small domiciliary care agency providing personal care and support to people living in their own homes. At the time of our assessment, four people were receiving a regulated activity.

This was the provider's first assessment. We looked at all the quality statements across the five key questions of Safe, Effective, Caring, Responsive and Well Led.

During this assessment, we identified areas where improvements were needed. These included strengthening medicines recording and auditing processes, ensuring risk assessments were reviewed in line with the provider's policy, improving the availability of local safeguarding information, strengthening recruitment records, and further developing governance and quality assurance systems. Although these issues had not resulted in harm to people, they had not always been identified through the provider's existing monitoring arrangements.

People told us they were happy with the care they received and positive feedback had been received about the service. Staff supported people in a kind, respectful and person-centred way, promoting their independence and involving them in decisions about their care. People's needs were assessed before care started, and staff worked with healthcare professionals and other agencies to help ensure people received coordinated and responsive care.

Staff received training appropriate to their roles and demonstrated a good understanding of people's needs, risks and preferences. The registered manager was visible and actively involved in the day-to-day running of the service. Staff spoke positively about the support they received and described an open culture where they felt able to raise concerns and seek guidance when needed.

The provider was open to feedback throughout the assessment and had already identified actions to strengthen governance arrangements, improve auditing processes, introduce surveys and further develop systems for gathering feedback from people and staff.

Updated 18 August 2026

People were positive about the care and support they received and described staff as reliable, patient and responsive to their individual needs. Feedback demonstrated people felt listened to and supported by a consistent staff team who knew them well.

One person described the service as, "Very good, one of the better ones." People told us staff were reliable and a person shared they were, "Always on time," which gave people confidence that support would be provided as planned.

People valued the way staff took their time and adapted care to meet their needs. A person said staff were, "Very patient with [person] and with their ailments" and “Always communicate well." Another person told us, "There is nothing that I haven't been able to ask that they haven't been able to accommodate."

A person told us they received, "A good standard of care" and felt staff were willing to help and respond to requests. They went on to say, "If I ask them to do something, they will do it." This reflected people's experience of receiving flexible support that responded to their preferences and wishes.

Another person told us the "Company are doing a good job," demonstrating overall satisfaction with the service provided.

People told us staff were dependable and delivered care in a way that promoted their wellbeing and independence. No one we spoke with raised any concerns about the care they received, and feedback consistently highlighted positive experiences of staff, communication and reliability.