Your Ryedale Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider and staff always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff knew people really well and spoke about people in respectful and caring ways. People were very positive about the staff and described staff as caring, very nice and brilliant. A relative said, “[Staff] are friendly, affectionate and caring.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care and support was arranged to ensure people’s personal, cultural, social and religious needs were understood and respected.

Relatives told us staff knew people very well. A relative said, “Without doubt they know [person] well. They are great with [person].”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being. People received care and support that met their individual needs and preferences. Staff encouraged independence and respected people’s choices in daily routines and activities.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff told us they had time to listen to people. They described responding to people’s needs quickly and working flexibly to adapt to people’s changing needs. Relatives described care that was responsive and flexible. A relative said, “They do whatever [person] needs.”

The provider was flexible in response to the staff members rota and days off and told us staff could contact them at any time. However, there was no formal support mechanism, and meetings and supervisions were infrequent.