Your Ryedale Care Limited

Updated 26 November 2025

Date of Assessment: 11 February 2026 to 18 February 2026. This service is a Homecare agency, registered to provide personal care for people living in their own homes in the community. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided. At the time of the assessment there were 3 people receiving the regulated activity.

All required checks had not been made prior to staff starting their roles. Staff did not receive effective training, support, supervision and development. There were no records of staff competency checks or spot checks in place. Policies did not always align with practice, and systems of governance, audit and oversight had not identified or addressed concerns found during the inspection.

Care was organised effectively, with continuity of staff and well‑planned visits that people valued. Staff knew individuals’ needs and preferences well. Safeguarding responsibilities were understood, and people were supported to live safely. Risks relating to people were assessed and managed appropriately. Medicines were managed and administered safely. The provider was committed to providing responsive, personalised care and support. They demonstrated openness and a willingness to improve, including taking action during and after the inspection.

The provider was in breach of the legal regulation relating to fit and proper persons, staffing and governance. We have asked the provider for an action plan in response to the concerns found at this inspection.

Updated 26 November 2025

People received person‑centred and compassionate care from staff who knew them well. Feedback from relatives was consistently positive about the kindness, flexibility and reliability of the service. They were very positive about the staff and described staff as caring, very nice and brilliant. Staff promoted people’s independence, respected their choices, and responded promptly to any changes in their health or well-being. Relatives consistently told us they were happy with the care and support their family members received. A relative said, “I have no concerns at all. I can’t fault them.”

People felt safe and reassured, and relatives expressed strong confidence in the staff and provider. People were involved in all decisions about their care and support. People were supported to make choices about their daily routines, maintain independence, and live in ways that mattered to them. Relatives told us they were kept updated and felt involved. A relative told us, “[Provider] messages me and keeps me updated.”

Relatives were happy with the way the service was run and organised. They said, “They are brilliant. Staff are running a fantastic company” and “Its 5-star care. Brilliant.”A relative said of the provider, “She’s very nice, direct and gets things done.” Another told us, “I have no concerns. I would recommend them, I actually have done before.”

While people experienced positive outcomes and expressed satisfaction with their care and support; our inspection found elements of the service did not meet the expected standards.