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Inspection Summary


Overall summary & rating

Good

Updated 3 April 2019

About the service: Elmfield House is residential care home that was providing personal care to 17 people aged 65 and over at the time of the inspection. People living at the service were living with physical and mental health conditions and some were living with dementia.

People’s experience of using this service:

People told us they lived in a safe and comfortable home. People and relatives said the environment was homely and this matched our observations. People were involved in the running of the home and decisions about their care.

Care was planned around people’s needs and backgrounds with plans in place to manage risk and promote their wellbeing. Staff worked well with healthcare professionals and medicines were managed safely. People gave positive feedback on the food that was prepared for them as well as the activities and events at the service.

People were supported by staff who had training and felt supported in their roles. We heard positive feedback on the leadership of the service from people, relatives and staff. People said staff were caring and knew what was important to them. Systems were in place to learn from incidents or complaints and the provider regularly sought to involve people, relatives and stakeholders in the service.

Rating at last inspection: Our last comprehensive inspection was in June 2016 where we rated the service ‘Good’ overall with ‘Requires Improvement in Well-led due to a breach of the legal requirements in relation to having a registered manager in post. We then carried out a focused inspection in May 2017 where we found a registered manager was in post and we rated the service as ‘Good’ in Well-led.

Why we inspected: This was a planned comprehensive inspection.

Inspection areas

Safe

Good

Updated 3 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 3 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 3 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 3 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 3 April 2019

The service was well-led

Details are in our Well-Led findings below.