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Inspection Summary


Overall summary & rating

Good

Updated 8 June 2017

This inspection took place on 16 May 2017 and was unannounced. Samuel Hobson House is registered to provide accommodation for people who require nursing or personal care. At the time of our inspection there were 27 people living at the service some of whom were living with dementia.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People were supported by staff that understood how to safeguard them from abuse and help them manage risks to their safety. Staff were recruited safely and people were supported by sufficient staff to meet their needs and maintain their safety. People received their medicines safely and as prescribed and were supported by staff that had been trained and had their competency assessed.

People received support from staff that had a good understanding of their needs and the skills required to meet them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People had their dietary needs and preferences met and were offered a choice of food and drink. Staff understood people’s dietary requirements and the support they required. Peoples health and wellbeing was maintained by staff that understood their health needs and accessed support and advice from professionals where required.

People told us they had good relationships with staff and felt they observed their rights to privacy and treated them with dignity and respect. People could describe how staff gave them choices and told us they were encouraged to stay independent.

People had their needs and preferences met by staff that understood them, they were able to spend time doing things they enjoyed and we saw people had the chance to take part in a range of activities. People and their relatives understood how to make a complaint and we could see there was a policy in place to manage complaints.

People and their relatives told us the registered manager was approachable and staff told us they felt able to make suggestions about the service. Staff said they received support in their role from the management team and we could see there were systems in place to ensure people received good quality care.

Inspection areas

Safe

Good

Updated 8 June 2017

The service remains Good.

Effective

Good

Updated 8 June 2017

The service remains Good.

Caring

Good

Updated 8 June 2017

The service remains Good.

Responsive

Good

Updated 8 June 2017

The service remains Good.

Well-led

Good

Updated 8 June 2017

The service remains Good.