Some people we spoke with during our visit were unable to tell us how much they were involved in making choices about their care because of their mental or physical frailty. Others told us 'I am asked what I would like to have for my meals and the food is better now', 'I spend a lot of time waiting for the staff to be available to assist me', 'there have been no residents meetings and I have only seen the new manager for two minutes. He has been here several weeks now', and 'I would like to be able to do something during the day. It can get very boring here'.During the course of our visit we observed the interactions between care staff and people they were looking after. We found that staff were treating people politely and speaking to them in a way that was kind and sensitive to their needs.
Some people told us that they were happy with the care they were provided with and that their individual care needs were met. 'I have lived here for a while and I am well looked after',
Some people we spoke with were not happy with the care and support they received. 'I have to wait for two staff to become available when I need help', 'some staff can be awkward' and 'everyone does their best, but I do get very bored at times. There is nothing to do all day'.
People we spoke with during our visit told us 'the staff are kind to me', 'they look after me' and 'there is one staff member who can be awkward with me but all the others are very kind'.
We found that people may not receive the care and support that they need because assessments and care plans are not updated promptly to take account of individuals changing needs, choices or preferences.
We found that some of the staff team need moving and handling training and need to ensure that the correct equipment is always used to move and transfer people from one place to another. We also found that staff training and staff supervision needs to be implemented and consistently carried out.