Archived: Assisted Reproduction and Gynaecology Centre

This is the first time we rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and staff worked well together for the benefit of patients. Key services were available seven days a week.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders understood their accountabilities and staff were clear about their roles to run the service. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. The service engaged well with patients and all staff were committed to improving services continually.

However:

• Safeguarding training did not follow professional guidance. At the time of inspection, the registered manager who was the safeguarding lead, did not know how many staff had completed safeguarding training, at what level the training was, and that this training needed to be routinely refreshed.
• We did not receive evidence that incidents and risks were managed at a senior level.
• We did not receive evidence to demonstrate how many staff had completed mandatory training.