We carried out a review of the data available to us about Liberty Bridge Road Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Liberty Bridge Road Practice, you can give feedback on this service.
We carried out an announced comprehensive inspection at Liberty Bridge Road Practice on 8 June 2016. Overall the practice is rated as Good.
Our key findings across all the areas we inspected were as follows:
Information about services and how to complain was available and easy to understand. Improvements were made to the telephone system and enhanced reception staff training undertaken as result of complaints and concerns.
The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. For example they are part of”Clinical communities” of 15 practices in the Hurley Group. Clinical Communities is a networking service that links health professionals by therapy area, it allowed the practice to seek advice when needed, recognise trends across their locality and work together to solve problems.
The areas where the provider should make improvement are:
The provider should take steps to improve access to the service by reviewing the availability and length of appointments and improving patient satisfaction with telephone access.
Involve patients in making decisions about their care
Implement effective arrangements for prescription pads security.
The practice must insure that it has effective governance including assurance and auditing systems and processes and maintain accurate, complete and detailed records such as fire risk assessment and infection control audits and any remedial actions highlighted and actioned.
Chief Inspector of General Practice