Background to this inspection
Updated
16 November 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 23 October 2018 and was undertaken by one inspector.
Before the inspection, the provider completed a Provider Information Return [PIR]. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider completed and returned the PIR in March 2018 and we considered this when we made judgements in this report.
We also reviewed other information that we held about the service such as notifications, which are events that happened in the service that the provider is required to tell us about.
During the inspection we spoke with one person who used the service, three care staff, a duty manager and the registered manager.
We looked at the care records of two people who used the service to see whether they reflected the care that was required and reviewed three staff recruitment files. We also reviewed records relating to the management and quality assurance of the service.
Updated
16 November 2018
King Richard Court provides a personal care service to people aged 55+ who live in their own apartment within a sheltered housing complex. People's care and housing were provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises used for sheltered housing.
Not everyone living at King Richard Court was receiving personal care. CQC only inspects the service being received by people provided with 'personal care', help with tasks related to personal hygiene and eating. Where they do receive personal care we also consider any wider social care provided. At the time of our inspection there were four people receiving personal care.
At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
People continued to be treated with empathy and kindness and their individuality was respected. The staff were friendly, caring and compassionate. Positive relationships had been developed between the people and staff.
Personalised care plans were in place, which enabled staff to provide consistent care and support in line with people's personal preferences and choices. People were supported to maintain good health and nutrition.
People continued to receive safe care. Staff were appropriately recruited and there were sufficient staff to meet people's needs. People were protected from the risk of harm and received support to take their prescribed medicines safely.
The care that people received continued to be effective. Staff had access to the support, supervision and training that they required to work effectively in their roles. Development of staff knowledge and skills was encouraged.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in place supported this practice.
The service had a positive ethos and an open culture. The provider was committed to developing the service and actively looked at ways to continuously improve the service. There were effective quality assurance systems and audits in place; action was taken to address any shortfalls.
People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints that they may receive.