You are here

Inspection Summary


Overall summary & rating

Good

Updated 6 July 2017

Castle House is a residential care home for 10 people with learning disabilities. The accommodation is set over two floors with one self-contained flat on the first floor of the home.

At the last inspection, the service was rated Good. At this inspection we found that the service remained Good.

People continued to receive safe care and support. People had plans of care that were followed by the staff providing their care to mitigate their known risks. Appropriate action was taken when people were identified as being at risk of harm. People could be assured that they would receive their prescribed medicines and that staff had been subject to robust recruitment procedures.

People received care from staff that had received the appropriate training, supervision and support that they needed to work effectively in their role. People were supported to maintain good nutrition and to access healthcare services.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received care from staff that knew them well and consistently treated people with respect and dignity.

People were involved in developing their plans of care which enabled people to receive care and support in line with their preferences. People knew how to complain and could have confidence that their complaints would be managed appropriately.

There was a system of quality assurance in place overseen by the provider, regional manager and registered manager which was successful at ensuring people consistently received good quality care and support. There was an on-going programme of refurbishment of the home.

Inspection areas

Safe

Good

Updated 6 July 2017

The service remains Good

Effective

Good

Updated 6 July 2017

The service remains Good

Caring

Good

Updated 6 July 2017

The service remains Good

Responsive

Good

Updated 6 July 2017

The service remains Good.

Well-led

Good

Updated 6 July 2017

The service remains Good