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Haven Rose Residential Care Home Limited Good

Inspection Summary

Overall summary & rating


Updated 10 May 2019

About the service:

Haven Rose Residential Care Home is situated in a residential area of Southampton and provides accommodation and care for up to 16 people living with dementia or enduring mental health needs. At the time of our inspection there were 14 people living at the home.

People’s experience of using this service:

People received safe care and support living at Haven Rose. This was because the staff had received training in safeguarding adults and the service worked with health care professionals in meeting goals agreed and developed with people. The registered manager had also taken steps to maintain a safe environment for people.

The service employed sufficient numbers of staff to meet people’s assessed needs and the staff employed had been subject to robust recruitment procedures. Staff received appropriate training and supervision to support them in working with people living at the home.

Medicines were managed safely with staff receiving appropriate training.

People’s needs had been assessed and care plans developed with people’s consent.

The service was working within and meeting the requirements of the Mental Capacity Act 2005 . People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s dietary needs were met and people were encouraged to lead healthy lives.

People told us the staff were supportive, kind and respectful of their right to privacy and dignity. Many of the people had lived at Haven Rose for many years and had built positive relationships not only with the staff but with each other .

People were encouraged to go out and be involved in the local community.

The home was well led with good leadership from the registered manager.

Rating at last inspection:

The home was last inspected in August 2016, when it was rated as good .

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 10 May 2019

The service was safe.

Details are in our Safe findings below.



Updated 10 May 2019

The service was effective.

Details are in our Effective findings below.



Updated 10 May 2019

The service was caring.

Details are in our Caring findings below.



Updated 10 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 10 May 2019

The service was well-led

Details are in our Well-Led findings below.